Rakan H . Awad Joins Saudi Logistic Services Co. SLSC | الشركة السعودية للخدمات اللوجستية

Rakan H . Awad has officially stepped into his new role as Senior Customer Service Supervisor at Saudi Logistic Services Co. SLSC | الشركة السعودية للخدمات اللوجستية. With deep expertise in contact center management, workforce planning, customer experience, and digital transformation, Rakan is poised to elevate SLSC’s customer service excellence to new heights. His leadership will focus on streamlining operations, enhancing service quality, and aligning performance metrics with organizational goals.

Rakan’s journey in customer experience leadership has been marked by continuous growth and impact. From building multi-channel contact centers and implementing CRM platforms to achieving 95%+ satisfaction rates at TechTrans Co | شركة التحول التقني. his track record speaks volumes. With a foundation built across respected companies like Telgani | Rent a car, Saudi Manpower Solutions Co. (SMASCO), and Terhab | ترحاب, Rakan brings not just experience, but a vision for service innovation and team empowerment.