Meet Khaled Alfayiz: Senior Branch Manager
Profile Summary
Khaled Alfayiz is a seasoned banking executive with over 24 years of experience at Riyad Bank, known for his expertise in branch operations, client relationship management, and financial performance improvement. Currently serving as a Senior Branch Manager, Khaled has successfully transformed underperforming branches into high-performing business units, driven portfolio growth, and enhanced POS sales network-wide. He is a Certified Financial and Administrative Expert, with a passion for mentoring future banking leaders through Riyad Bank Academy. His deep understanding of customer-centric banking, strategic planning, and employee empowerment has made him a transformative leader in Saudi Arabia’s banking sector.
Professional Experience
Senior Branch Manager, Riyad Bank
- Led the turnaround of multiple underperforming branches, transforming them into top-performing centers.
- Achieved significant growth in investment portfolios, POS sales, and customer satisfaction indices.
- Developed and implemented strategic branch-level initiatives aligned with corporate objectives.
- Mentored emerging leaders through Riyad Bank Academy and supported succession planning efforts.
Branch Manager, Riyad Bank
- Managed day-to-day branch operations and drove business development strategies.
- Strengthened relationships with high-net-worth clients and corporate customers.
- Oversaw team performance, conducted training, and led internal process improvements.
Customer Service Representative, Riyad Bank
- Handled customer onboarding, account management, and frontline service delivery.
- Developed strong client servicing skills and built a reputation for exceptional customer care.
Education
Bachelor’s Degree, Geography
King Saud University
Skills
- Branch Operations & Transformation
- Investment & Portfolio Management
- POS & Retail Banking Strategy
- Customer Relationship Management
- Leadership Development & Training
- Team Performance Optimization
- Strategic Planning & Execution
- Risk & Compliance Management
Achievements
- 24+ years of progressive growth at Riyad Bank
- Successfully revived and repositioned several underperforming branches
- Recognized for leadership in customer excellence and operational efficiency
- Mentor for leadership development at Riyad Bank Academy
Contact Information
LinkedIn: https://www.linkedin.com/in/khaled-alfayiz/