Suhail
Tawfiq
Assistant Front Office Manager at The Ritz-Carlton Hotel Company, L.L.C.. Leading excellence through strategic institutional governance.
Academic Pedigree
Bachelor’s Degree in Hospitality and Tourism Management
Strategic Leadership Domains
Core Governance
Advanced orchestration of high-impact corporate strategies.
Fiscal Architecture
Designing complex financial frameworks for large-scale growth.
Career Timeline
Tracing the trajectory of elite institutional leadership.
The Ritz-Carlton Hotel Company, L.L.C.
Assistant Front Office Manager
Supports front office leadership in delivering world-class guest service aligned with brand standards., Supervises daily operations, staff scheduling, and guest engagement strategies., Assists in training and evaluating front desk team performance to ensure consistent service excellence.
Rotana Hotel Management Corporation PJSC
Front Office Manager
Led the front office department, managing guest arrivals, check-in/check-out, and reservations. Implemented service improvement strategies that enhanced guest satisfaction scores., Oversaw staff training and performance, ensuring compliance with Rotana brand standards., Collaborated with other departments to ensure seamless guest experiences and operational efficiency.
Rotana Hotel Management Corporation PJSC
Front Desk Manager
Managed front desk operations, guest inquiries, and escalated service issues., Coordinated room assignments handled VIP guest experiences and monitored service delivery., Supervised guest service team and assisted with mentoring and coaching programs.
Rotana Hotel Management Corporation PJSC
Guest Service Team Leader
Led a team of guest service agents managing task delegation service quality and complaint resolution., Maintained front desk standards during high-occupancy periods.
Rotana Hotel Management Corporation PJSC
Guest Service Agent
Handled guest check-ins | check-outs | and inquiries with professionalism and care., Provided personalized service to enhance the guest experience.
SUKOON Hotel – Rawda Hotels & Resorts
Front Office Agent (Pre-Opening)
Participated in the hotel’s pre-opening phase | helping to establish front office protocols., Managed guest arrivals and provided information on hotel services and local attractions.
Typsy
Internship Trainee
Completed hands-on training in hospitality service principles and guest interaction.
Jarir Bookstore
Sales Representative
Assisted customers with product selection and maintained store presentation standards.