Meet Khaled Alfayiz: Senior Branch Manager

Profile Summary
Khaled Alfayiz is a seasoned banking executive with over 24 years of experience at Riyad Bank, known for his expertise in branch operations, client relationship management, and financial performance improvement. Currently serving as a Senior Branch Manager, Khaled has successfully transformed underperforming branches into high-performing business units, driven portfolio growth, and enhanced POS sales network-wide. He is a Certified Financial and Administrative Expert, with a passion for mentoring future banking leaders through Riyad Bank Academy. His deep understanding of customer-centric banking, strategic planning, and employee empowerment has made him a transformative leader in Saudi Arabia’s banking sector.

Professional Experience

Senior Branch Manager, Riyad Bank

Led the turnaround of multiple underperforming branches, transforming them into top-performing centers.
Achieved significant growth in investment portfolios, POS sales, and customer satisfaction indices.
Developed and implemented strategic branch-level initiatives aligned with corporate objectives.
Mentored emerging leaders through Riyad Bank Academy and supported succession planning efforts.

Branch Manager, Riyad Bank

Managed day-to-day branch operations and drove business development strategies.
Strengthened relationships with high-net-worth clients and corporate customers.
Oversaw team performance, conducted training, and led internal process improvements.

Customer Service Representative, Riyad Bank

Handled customer onboarding, account management, and frontline service delivery.
Developed strong client servicing skills and built a reputation for exceptional customer care.

Education
Bachelor’s Degree, Geography
King Saud University

Skills