Raghad Almalki Appointed as Customer Service Agent at Saudi Ground Services

Raghad Almalki has embarked on an exciting new chapter as a Customer Service Agent at SGS – Saudi Ground Services, where she will contribute to enhancing passenger experiences and ensuring smooth airport operations. Her role underscores her commitment to delivering high-quality service while supporting organizational goals in a dynamic, fast-paced environment.

Raghad brings a versatile skill set developed through her experience in customer service, coordination, and financial management. She has previously served as a Customer Service Coordinator at Softrix Technology Holding Group and completed a Financial Management Internship at IHG Hotels & Resorts, where she collaborated with finance teams on monthly closings and audit preparations. Additionally, her cooperative training at iMass provided her with hands-on exposure to daily operations management and professional workflows.

With a Bachelor’s degree in Economics and a Diploma in Computer Science from Taif University, Raghad combines strong analytical, technical, and communication skills with a passion for learning and growth. Her dedication to problem-solving, time management, and teamwork positions her to add meaningful value to Saudi Ground Services, supporting both operational efficiency and an exceptional passenger experience.