Nicolas Chammaa

General Manager

Rotana Hotel Management Corporation PJSC

May 2022 – Present

• Lead full hotel operations for a luxury beachfront resort | oversee guest experience | ensure brand standards and service excellence.
• Drive financial performance | revenue optimization | cost control and operational efficiency.
• Develop and inspire multicultural teams to deliver consistently high guest satisfaction.

Head of Operations, Hospitality Division

Power International Holding

Sep 2021 – Dec 2021

• Managed hospitality asset portfolio | operational oversight of multiple luxury properties.
• Led pre-opening operations for four major hospitality projects including LXR and Hilton brands.
• Ensured alignment of operational strategy with owner and investor objectives.

General Manager

Emaar Hospitality Group

Mar 2020 – Sep 2021

• Pre-opening and post-opening leadership of a five-star beachfront resort | operational setup | brand positioning.
• Oversaw rooms division | food and beverage | leisure and wellness facilities.
• Delivered market entry success for the first five-star Vida resort in the emirate.

General Manager

Emaar Hospitality Group – Vida Downtown

Sep 2018 – Feb 2020

• Led operations of a flagship lifestyle hotel | luxury service standards | guest engagement.
• Managed pre-opening of serviced residences | facilities | commercial readiness.
• Strengthened brand reputation through quality delivery and operational consistency.

Resident Manager

Shangri-La Group

Mar 2017 – Aug 2018

• Oversaw daily hotel operations | rooms | food and beverage | banqueting.
• Ensured service excellence across luxury hospitality standards.
• Supported revenue growth and guest satisfaction initiatives.

Resident Manager

Shangri-La Group

Mar 2015 – Mar 2017

• Managed large-scale luxury hotel operations | guest services | event and banquet facilities.
• Led cross-functional teams in a high-volume hospitality environment.
• Maintained market-leading service reputation in a competitive destination.

Resident Manager

Shangri-La Group

Jun 2013 – Feb 2015

• Oversaw integrated destination resort operations | multiple hotel brands | villas and marina.
• Managed extensive food and beverage outlets | leisure | guest services.
• Ensured service consistency across ultra-luxury and family resort segments.

Executive Assistant Manager – Food & Beverage

Shangri-La Group

Apr 2012 – May 2013

• Led food and beverage strategy | operational execution | service quality.
• Optimized outlet performance | cost control | guest satisfaction.
• Supported senior leadership in large-scale resort management.

Director of Food & Beverage

Shangri-La Group

Dec 2010 – Apr 2012

• Directed food and beverage operations | multiple outlets | luxury resort standards.
• Led service innovation | guest experience enhancement.
• Managed high-end dining concepts in a premium leisure destination.

Director of Food & Beverage

Traders Hotel Dubai by Shangri-La

Sep 2009 – Dec 2010

• Managed hotel dining operations | banqueting | concept development.
• Led new outlet planning | financial projections | operational launch.
• Strengthened food and beverage revenue streams.

Director of Food and Beverage

Layia Hospitality

Jul 2008 – Aug 2009

• Pre-opening leadership for hotel food and beverage operations.
• Designed outlet concepts | staffing models | service standards.
• Supported brand transition and operational launch.

Bachelor of Hotel Management and Tourism

Notre Dame University – Louaize (NDU)

1999