Fahad Alajmi Promoted to Customer value management GM at stc

Fahad Alajmi has been promoted to Customer Value Management GM at stc, marking a significant milestone in his distinguished telecom leadership journey. With over a decade of expertise in customer management and digital transformation, he continues to play a pivotal role in shaping customer-centric growth strategies within the organization.

Throughout his career at stc, Fahad has progressed through several strategic leadership roles including Mobility Retention Management GM, Mobility Retention Management Director, Proactive Retention Section Manager, and Retention Support Section Manager. He also briefly led Base Management at Jawwy, contributing to subscriber lifecycle optimization and retention strategy execution. His core expertise spans Customer Value Management, loyalty program design, customer lifecycle strategy, contextual marketing campaigns, and advanced marketing analytics & business intelligence — consistently driving retention, revenue optimization, and enhanced customer experience.

Fahad holds a Bachelor’s Degree in Business Management from Al-Imam Muhammad Ibn Saud Islamic University and an Associate’s Degree in Telecommunication Engineering from College of Telecom & Information. His blend of technical telecom knowledge and strategic business leadership positions him among the key executives advancing customer value innovation in the region’s telecom sector.