Abdulla Zaki Promoted to Vice President – Customer Service DHL Express KSA at DHL

Abdulla Zaki has stepped into his new role as Vice President – Customer Service at DHL Express KSA, bringing over 14 years of expertise in customer experience and digital transformation. A recognized leader in CX, Abdulla specializes in turning voice-of-customer insights into actionable strategies, driving operational excellence, and enhancing customer journeys. His leadership is marked by a commitment to building customer-first cultures, empowering teams, and delivering measurable business results. With an MBA and multiple CX awards, Abdulla’s vision will continue to strengthen DHL Express KSA’s reputation for excellence in service and innovation.