Naif AlThobaity: General Manager

Profile Summary
Naif AlThobaity is a highly accomplished hospitality executive with over 33 years of leadership experience across some of Makkah’s most prominent hotels. Currently serving as the General Manager of Al Kiswah Towers Hotel, the largest IHG-managed property globally with over 5,500 rooms, Naif orchestrates large-scale operations, catering to millions of pilgrims during Ramadan and Hajj. With a proven track record in hotel management, he has successfully elevated operational standards, driven revenue growth, and fostered exceptional guest experiences in high-demand environments. Naif’s leadership is underscored by his strategic vision, operational excellence, and hands-on approach to managing complex hospitality operations.

Professional Experience

General Manager, Al Kiswah Towers Hotel (IHG Managed)
Makkah, Saudi Arabia

Oversee operations of the world’s largest IHG-managed property with 5,500+ rooms, accommodating 22,500 guests.
Lead strategic initiatives to optimize guest services during peak pilgrimage seasons, including Ramadan and Hajj.
Implement operational standards to achieve record-setting performance in guest satisfaction and occupancy rates.

Director of Operations, Makkah Clock Royal Tower, A Fairmont Hotel
Makkah, Saudi Arabia

Managed high-volume hotel operations, serving diverse international clientele.
Led cross-functional teams through periods of intense demand, enhancing service delivery and operational efficiency.
Drove initiatives to improve guest satisfaction and streamline operational workflows.

Front Office Manager, InterContinental Taif
Taif, Saudi Arabia

Progressed from Telephone Operator to Front Office Manager over 17 years, establishing a reputation for operational excellence.
Led guest service operations, implemented training programs, and optimized front office procedures.
Played a key role in maintaining exceptional guest relations and service quality standards.

Education
Master’s Degree in Hospitality Administration and Management
Cornell University, USA

Specialization in Revenue Management, Financial Operations, and Sales & Marketing.

Graduate, IHG Journey to GM Program

Advanced leadership training focused on operational excellence, strategic planning, and team management.

Skills

Strategic Hotel Management
Guest Experience Optimization
Revenue & Financial Operations
Staff Training & Development
Large-Scale Hospitality Operations
Operational Excellence
Crisis Management & Resilience
Stakeholder Engagement & Communication
Performance Analysis & Reporting

Achievements

Successfully managed the world’s largest IHG-managed hotel property during peak pilgrimage seasons.
Implemented revenue management strategies, resulting in significant revenue growth and occupancy optimization.
Recognized for exceptional leadership and commitment to service excellence across multiple hospitality brands.

Contact Information
LinkedIn: https://www.linkedin.com/in/naif-a-a22611191/