Nasser AlHamdan

Senior Manager

ROSHN l روشن

Dec 2025 - Present

• Monitor portfolio performance including risk | delinquency | and profitability | Monitor customer satisfaction and implement improvements in process and service | Build a performance-driven culture and support professional development.
• Support projects teams | mortgage advisors | and partners in hitting their goals | Manage and mentor a team of motivated professionals | Build a culture of performance | accountability | and continuous learning.
• Develop operational strategies for mortgage services | Enhance team efficiency and customer engagement | Ensure alignment with organizational objectives.

Senior Manager

ROSHN l روشن

Jan 2025 - Jan 2026

• Develop and implement the home finance business strategy in alignment with providers | Identify growth opportunities and market trends to enhance product offerings and competitiveness | Collaborate with senior leadership to set annual targets.
• Launch new solutions or enhance existing offerings | Analyze market data for informed decision-making | Strengthen provider and partner relationships.
• Monitor team performance and productivity | Ensure compliance with banking policies | Drive customer-centric initiatives for improved satisfaction.

Manager

ROSHN l روشن

Oct 2022 - Jun 2025

• Supervise and manage the Home Finance Department in Sales Centers | Maintain and oversee all sales procedures and processes | Record and research all financial information for analysis.
• Communicate with related departments to ensure customer satisfaction | Manage financial processes for DP | Mentor and guide departmental staff.
• Enhance operational efficiency and service quality | Implement process improvements | Support business growth initiatives.

Bachelor of Information Science

Umm Al-Qura University